Suggestions & complaints
Your suggestions and complaints help us improve Tafawwuq. If something is not working for you, or you have an idea, contact customer service.
Customer-service WhatsApp number: +966 54 385 8011
Or email us, if you prefer: support@tafawwuq-sa.com
Please include
- The email address you signed up with
- A short description of the suggestion or the problem
- A screenshot, if it helps explain
- Your payment reference, if it is about a payment
Never send your password or card details in any message — customer service does not need them.
Refund requests
You may request a full refund within 7 days of your plan activating, provided you have not used a substantial part of its content — more than 20% of the track's questions or a full timed mock. Refunds & cancellation details
To request a refund, contact us through any of the customer-service channels above and include your payment reference.